Refund Policy

To begin a return, within 30 calendar days of delivery, you MUST email our customer support team at healthyphd1@gmail.com to confirm the return. Any return without the confirmation will not be accepted.

IMPORTANT: Please contact us before making a return.

This is due to the shipments coming from different and multiple warehouses, thus, sending to the wrong warehouse will cause an error in the system. Once an error has been made in the system, we will not be able to process your returns.

To complete your return, we require a receipt or proof of purchase.

RETURNABLE ITEMS

• Item(s) must be in its original condition.

• Item(s) must be fully sealed and unopened.

• Item(s) is not damaged or altered in any way.

• Wrong or defective item(s) is delivered to you.

Our return policy applies when wrong item is delivered, or item is broken/defective upon delivery.

Please note you will be required to provide a picture/video of the received item to prove it is defective/broken to qualify for the exchange/refund.

NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

• We do not provide return shipping labels.

• Shipping on returns is not free. You are responsible for all postage and packaging fees associated with your return.

• Consider buying shipping insurance for your return, we are not responsible for any lost or damaged item(s), your refund will not be approved if that happens.

CHARGES FOR RETURN
• You are responsible for all postage and packaging fees associated with your return except product quality issue.

• Consider buying shipping insurance for your return, we are not responsible for any lost or damaged item(s), your refund will not be approved if that happens.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@healthyphd.com and return the item you have.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.